Mr West offers the following shipping methods:
• Local Express Delivery (selected suburbs)
• In Store Click & Collect
• Standard and Cool Shipping
We ship nationwide using Fastway Couriers to selected metro and regional locations. For shipping options outside of the Fastway network, bulk or international orders please email us at email@example.com. Shipping outside of the Fastway delivery network will incur additional fees.
SHIPPING OFFERS + PROMOTIONS
Customers are entitled to free shipping to selected suburbs nationwide for all purchases over $350. Orders that include mix 6 discounts and sale items still qualify for free shipping.
Offer applies exclusively to shipping addresses within the Mr West Local Delivery Zone and the Fastway delivery network. Customers will be notified at the cart if their address is outside of the Fastway delivery network. Shipping outside of the Fastway delivery network will incur additional fees. Please contact us via firstname.lastname@example.org for more details.
Good Booze Project Subscription Service
Good Booze Project subscribers receive shipping (cool shipping or local delivery) to selected suburbs nationwide each month as a part of their Good Booze Project subscription. Offer applies exclusively to shipping addresses within the Local Express Delivery zone and the Fastway delivery network. Subscribers within the Mr West Local Express Delivery zone will receive same day delivery. Subscribers outside of the Mr West Local Express Delivery zone and within the Fastway delivery network will receive their order within the advised delivery window, Melbourne Metro 2-5 business days and Regional Victoria/Interstate 3-10 business days.
Shipping outside of the Fastway delivery network will incur additional fees. Please contact us via email@example.com for more details.
LOCAL EXPRESS DELIVERY – 1 HOUR TURNAROUND
Express Local Delivery costs a flat rate of $7.50 and is available to customers from selected suburbs (see list below) from 1pm through until 7pm daily. Orders placed before 1pm will be delivered by 2pm and orders placed after 7pm will be delivered by 2pm the following day.
To place a Local Express Delivery order, follow these steps. Add the products you would like to purchase to your shopping cart. When you’re ready, proceed to the checkout. Select Local Express Delivery as your shipping method and follow steps to finalise your purchase. Once your order has been received, picked and packed you will receive an email from us to let you know your order is complete and on it’s way. A Mr West team member will personally deliver your package within an hour of the order being placed.
Selected Local Express Delivery Suburbs
Ascot Vale 3032, Braybrook 3019, Brooklyn/West Footscray/Kingsville/Maidstone/Tottenham 3012, Flemington, 3031, Footscray/Seddon 3011, Kensington 3031, Maribyrnong 3032, Moonee Ponds 3039, Newport/South Kingsville/Spotswood 3015, North Melbourne 3051, Parkville 3052, Travancore 3032, West Melbourne 3003, Yarraville 3013, Williamstown 3016, Altona North 3025.
IN STORE CLICK & COLLECT
In Store Click & Collect is free and allows customers to place an order online and collect in store during our bottle shop trading hours. To see bottle shop trading hours click here.
To place an In Store Click & Collect order, follow these steps. Add the products you would like to purchase to your shopping cart. When you’re ready, proceed to the checkout. Select In Store Click & Collect as your shipping method and follow steps to finalise your purchase. Once your order has been received, picked and packed you will be sent an email from us to let you know your order is complete and ready to collect. To collect your order, please bring your order confirmation along with some photo identification and see one of our team members in-store.
GENERAL SHIPPING INFO REGARDING STANDARD
All orders are shipped within 1-2 business days and we aim to ship all orders by 4.00pm. The cut off is 12.00pm if you would like your order to be shipped on the same day the order is placed. After 12.00pm the order will be shipped the following business day. If you have not received an order after 8 days, please notify us by email at firstname.lastname@example.org
Please note by law deliveries containing alcohol cannot be accepted by persons under the age of 18 years.
Unfortunately we can not ship to PO box addresses or parcel collect boxes/lockers.
STANDARD SHIPPING RATES
Melbourne Metro Standard Shipping Rates (2 – 5 business days)
$7.50 per box (Max weight of box 18kg)
For a list of applicable suburbs please see below:
3000-3210, 3425-3443, 3750-3811, 3910-3920, 3926-3944, 3972-3978, 3980-3983, 8000-8999
For Melbourne metro, shipping is charged at a flat rate up to the weight of 18kgs regardless of the type of purchase (Alcohol, Merchandise etc).
Regional Victoria + National Shipping (3 – 10 business days)
0 – 2kg -$12
2.01 – 6kg – $16
6.01 – 18kg – $22
COOL SHIPPING RATES
Mr West cold stores all beer and zero sulphur wine to ensure freshness and quality. When ordering these products we recommend choosing our cool shipping option where we pack your order with specialised ice packs to prevent your booze being heat affected during transit. Interstate customers please note that the cool shipping method may not keep your order cold for the entirety of the journey but will keep it cold for a number of days and greatly reduce the risk of heat damage during transit.
Please note we may contact you to suggest delaying your order during extremely hot periods.
Melbourne Metro Standard Shipping Rates including cool shipping (2 – 5 business days)
$12.5 per box (Max weight of box 18kg)
Regional Victoria + National Shipping including cool shipping (3 – 10 business days)
0 – 2kg -$17
2.01 – 6kg – $21
6.01 – 18kg – $27
TRACKING + DELIVERY
Mr West uses Fastway for all shipping services. Customer’s will receive an email from Fastway as soon as their package has been collected. To follow the status of an order, visit the Fastway tracking page and enter the tracking number provided.
All parcels can be tracked and by default we request they be signed for, i.e. not just left at the premises unattended. However, we do offer customers the option to state specific delivery instructions, e.g. leave behind side gate etc. If you chose to indicate delivery instructions to leave the parcel unattended on premises we accept no responsibility if parcels go missing once they have been delivered. By providing instructions to leave the parcel without signature customers accept the risks associated.
If the premises are unattended during a delivery which requires a signature a notice will be placed in your post box and the parcel will be available for pick up specified by your Fastway courier. Deliveries are made during business hours Monday to Friday, however we are unable to give a guaranteed time of delivery. No deliveries are made on public holidays or weekends. Should a re-delivery be required as a result of incorrect delivery address provided, parcel refusal by the recipient or the parcel not having been collected from the specified pick up point a redelivery fee will be charged as well as a $10 processing and transaction fee.
REFUND AND RETURNS
To return items, please send to:
Mr West Bar & Bottle Shop
106 Nicholson Street
Footscray, VIC, 3011
Please ensure the following information is included so your return can be processed:
– Your order number if known (appears on the top of the confirmation email)
– Your name and address
– A description of the item you are returning and a reason for the return
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