Mr West ships nationwide with both standard and cool shipping options available. For all bulk or international orders please email us at firstname.lastname@example.org for options.
GENERAL SHIPPING INFO
All orders are shipped within 1-3 business day and we aim to ship all orders by 4.00pm. The cut off is 12.00pm if you would like your order to be shipped on the same day the order is placed. After 12.00pm the order will be shipped the following business day. If you have not received an order after 8 days, please notify us by email at email@example.com
Please note by law deliveries containing alcohol cannot be accepted by persons under the age of 18 years.
Unfortunately we can not ship to PO box addresses or parcel collect boxes/lockers.
STANDARD SHIPPING RATES
Melbourne Metro Standard Shipping Rates (2 – 5 business days)
$7.50 per box (Max weight of box 18kg)
For a list of applicable suburbs please see below:
3000-3210, 3335-3341, 3425-3443, 3750-3811, 3910-3920, 3926-3944, 3972-3978, 3980-3983, 8000-8999
For Melbourne metro, shipping is charged at a flat rate up to the weight of 18kgs regardless of the type of purchase (Alcohol, Merchandise etc).
Regional Victoria + National Shipping (3 – 10 business days)
0 – 2kg -$12
2.01 – 6kg – $16
6.01 – 18kg – $22
COOL SHIPPING RATES
Mr West cold stores all beer and zero sulphur wine to ensure freshness and quality. When ordering these products we recommend choosing our cool shipping option where we pack your order with specialised ice packs to prevent your booze being heat affected during transit. Interstate customers please note that the cool shipping method may not keep your order cold for the entirety of the journey but will keep it cold for a number of days and greatly reduce the risk of heat damage during transit.
Please note we may contact you to suggest delaying your order during extremely hot periods.
Melbourne Metro Standard Shipping Rates including cool shipping (2 – 5 business days)
$10 per box (Max weight of box 18kg)
Regional Victoria + National Shipping including cool shipping (3 – 10 business days)
0 – 2kg -$14.5
2.01 – 6kg – $18.5
6.01 – 18kg – $24.5
TRACKING + DELIVERY
Mr West uses Fastway for all shipping services. Customer’s will receive an email from Fastway as soon as their package has been collected. To follow the status of an order, visit the Fastway tracking page and enter the tracking number provided.
All parcels can be tracked and by default we request they be signed for, i.e. not just left at the premises unattended. However, we do offer customers the option to state specific delivery instructions, e.g. leave behind side gate etc. If you chose to indicate delivery instructions to leave the parcel unattended on premises we accept no responsibility if parcels go missing once they have been delivered. By providing instructions to leave the parcel without signature customers accept the risks associated.
If the premises are unattended during a delivery which requires a signature a notice will be placed in your post box and the parcel will be available for pick up specified by your Fastway courier. Deliveries are made during business hours Monday to Friday, however we are unable to give a guaranteed time of delivery. No deliveries are made on public holidays or weekends. Should a re-delivery be required as a result of incorrect delivery address provided, parcel refusal by the recipient or the parcel not having been collected from the specified pick up point a redelivery fee will be charged as well as a $10 processing and transaction fee.
REFUND AND RETURNS
To return items, please send to:
Mr West Bar & Bottle Shop
106 Nicholson Street
Footscray, VIC, 3011
Please ensure the following information is included so your return can be processed:
– Your order number if known (appears on the top of the confirmation email)
– Your name and address
– A description of the item you are returning and a reason for the return
NEED MORE INFO?
If you have any questions regarding liquor legislation, Mr West terms and conditions, privacy or security, contact us at firstname.lastname@example.org