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SHIPPING

 

Mr West ships nationwide with both standard and cool shipping methods available. For all bulk or international orders please email us at shop@mrwest.com.au for options.

 

IN STORE CLICK & COLLECT

In Store Click & Collect is free and allows customers to place an order online and collect in store during our bottle shop trading hours.

To place an In Store Click & Collect order, follow these steps. Add the products you would like to purchase to your shopping cart. When you’re ready, proceed to the checkout. Select In Store Click & Collect as your shipping method and follow steps to finalise your purchase. Once your order has been received, picked and packed you will be sent an email from us to let you know your order is complete and ready to collect. To collect your order, please bring your order confirmation along with some photo identification and see one of our team members in-store.

 

DRIVE-THRU CLICK & COLLECT

Drive-Thru Click & Collect is free and allows customers to place an order online and collect via our rear door entrance from 12pm-8pm daily. Orders placed before 12pm will be ready to collect by 12pm and orders placed after 8pm will be ready to collect from 12pm the following day.

To place a Drive Thru Click & Collect order, follow these steps. Add the products you would like to purchase to your shopping cart. When you’re ready, proceed to the checkout. Select Drive-Thru Click & Collect as your shipping method and follow steps to finalise your purchase. Once your order has been received, picked and packed you will be sent an email from us to let you know your order is complete and ready to collect. To collect your order, please bring your order confirmation along with some photo identification.

Upon arriving please call the Mr West Drive Thru hotline 0415 930 288 to let us know you have arrived. A Mr West team member will deliver your order and place it safely in your car. Please click here for instructions on how to access our rear door entrance.

 

LOCAL EXPRESS DELIVERY – 1 HOUR TURNAROUND 

Express Local Delivery costs a flat rate of $7.50 and is available to customers from selected suburbs (see list below) from 12pm through until 8pm daily. Orders placed before 12pm will be delivered by 1pm and orders placed after 8pm will be delivered by 1pm the following day.

To place a Local Express Delivery order, follow these steps. Add the products you would like to purchase to your shopping cart. When you’re ready, proceed to the checkout. Select Local Express Delivery as your shipping method and follow steps to finalise your purchase. Once your order has been received, picked and packed you will receive an email from us to let you know your order is complete and on it’s way. A Mr West team member will personally deliver your package within an hour of the order being placed.

 

Selected Local Express Delivery Suburbs

Ascot Vale 3032, Braybrook 3019, Brooklyn/West Footscray/Kingsville/Maidstone/Tottenham 3012, Docklands 3008, Flemington, 3031, Footscray/Seddon 3011, Kensington 3031, Maribyrnong 3032, Moonee Ponds 3039, Newport/South Kingsville/Spotswood 3015, North Melbourne 3051, Parkville 3052, Travancore 3032, West Melbourne 3003, Yarraville 3013, Williamstown 3016, Altona North 3025.

 

GENERAL SHIPPING INFO

All orders are shipped within 1-2 business days and we aim to ship all orders by 4.00pm. The cut off is 12.00pm if you would like your order to be shipped on the same day the order is placed. After 12.00pm the order will be shipped the following business day. If you have not received an order after 8 days, please notify us by email at shop@mrwest.com.au

Please note by law deliveries containing alcohol cannot be accepted by persons under the age of 18 years.

Unfortunately we can not ship to PO box addresses or parcel collect boxes/lockers.

 

STANDARD SHIPPING RATES

Melbourne Metro Standard Shipping Rates (2 – 5 business days)

$7.50 per box (Max weight of box 18kg)

 

For a list of applicable suburbs please see below:

3000-3210, 3335-3341, 3425-3443, 3750-3811, 3910-3920, 3926-3944, 3972-3978, 3980-3983, 8000-8999

For Melbourne metro, shipping is charged at a flat rate up to the weight of 18kgs regardless of the type of purchase (Alcohol, Merchandise etc).

 

Regional Victoria + National Shipping (3 – 10 business days)

0 – 2kg  -$12

2.01 – 6kg – $16

6.01 – 18kg – $22

 

COOL SHIPPING RATES

Mr West cold stores all beer and zero sulphur wine to ensure freshness and quality. When ordering these products we recommend choosing our cool shipping option where we pack your order with specialised ice packs to prevent your booze being heat affected during transit. Interstate customers please note that the cool shipping method may not keep your order cold for the entirety of the journey but will keep it cold for a number of days and greatly reduce the risk of heat damage during transit.

Please note we may contact you to suggest delaying your order during extremely hot periods. 

 

Melbourne Metro Standard Shipping Rates including cool shipping (2 – 5 business days)

 

$10 per box (Max weight of box 18kg)

 

Regional Victoria + National Shipping including cool shipping (3 – 10 business days)

0 – 2kg  -$14.5

2.01 – 6kg – $18.5

6.01 – 18kg – $24.5

 

TRACKING + DELIVERY

Mr West uses Fastway for all shipping services. Customer’s will receive an email from Fastway as soon as their package has been collected. To follow the status of an order, visit the Fastway tracking page and enter the tracking number provided.

All parcels can be tracked and by default we request they be signed for, i.e. not just left at the premises unattended. However, we do offer customers the option to state specific delivery instructions, e.g. leave behind side gate etc. If you chose to indicate delivery instructions to leave the parcel unattended on premises we accept no responsibility if parcels go missing once they have been delivered. By providing instructions to leave the parcel without signature customers accept the risks associated.

If the premises are unattended during a delivery which requires a signature a notice will be placed in your post box and the parcel will be available for pick up specified by your Fastway courier. Deliveries are made during business hours Monday to Friday, however we are unable to give a guaranteed time of delivery. No deliveries are made on public holidays or weekends. Should a re-delivery be required as a result of incorrect delivery address provided, parcel refusal by the recipient or the parcel not having been collected from the specified pick up point a redelivery fee will be charged as well as a $10 processing and transaction fee.

 

REFUND AND RETURNS

See our Terms and Conditions page or refer to our Refund Policy.

 

RETURNS PROCESS

To return items, please send to:

Mr West Bar & Bottle Shop

Attn: Online

106 Nicholson Street

Footscray, VIC, 3011

 

Please ensure the following information is included so your return can be processed:

–  Your order number if known (appears on the top of the confirmation email)

–  Your name and address

–  A description of the item you are returning and a reason for the return

 

 

NEED MORE INFO?

If you have any questions regarding liquor legislation, Mr West terms and conditions, privacy or security, contact us at shop@mrwest.com.au