BAR & BOTTLE SHOP FAQs
I’m hungry, what are what are the food options available at Mr West?
Although we don’t have a kitchen at Mr West there are still plenty of options for food. We offer a selection of artisan cheese, charcuterie & other tasty bar snacks in house or we welcome you to BYO food from any of the amazing local restaurants.
I’m thirsty, when can I drink delicious things?
Mr West is open 7 days a week to service all your delicious drink needs. Join us upstairs in the bar from Wednesday to Sunday where we have 24 taps pouring craft beer, Australian wine and cocktails as well as a number of interesting Australian and international wines by the glass, over 300 spirits from around the world on the back bar and a tasty seasonal cocktail list.
Downstairs our bottleshop is open all week through. There are hundreds of independent craft beers, all of which are cold stored at all times to maintain freshness. We also have 500+ wines to choose from, with a mix of Australian and international products, minimal intervention & zero sulphur wines. If that’s not enough we have a selection of delicious artisanal cider and boutique spirits. Mind blown yet? All beer and wine from the bottleshop is available for drinking in house with a number of seating options available in the bottle shop itself or in the main bar upstairs.
I’m really thirsty, can I buy something tasty from the bottleshop and drink it in the bar?
Yes! You are more than welcome to choose anything from our awesome selection of wine and craft beer from our bottleshop and drink it upstairs in the bar. We just require a small corkage fee and it’s yours for the drinking.
I love dogs, is Mr West pet friendly?
We also love doggos! Amongst our pet loving staff at Mr West we have a small ark’s worth of furry friends. Dogs are welcome to hang out in the bottleshop or upstairs in our courtyard. We just can’t promise that they won’t be showered with cuddles and adoring gazes.
I’m throwing a party, is there a function space or can I hire the venue for an event?
Private venue hire is available on certain days/times. Please contact us via firstname.lastname@example.org or message us on Facebook and we can take you through all the available options.
It is also possible to reserve certain areas of the bar for larger groups on most days/times other than during peak service periods like Friday & Saturday evenings. Please get in touch and we will do our best to accommodate you. You bring the friends, we’ll supply the booze and you’ve got yourself a party!
I love kids, is Mr West suitable for families?
Mr West loves kids too, we’re actually one big happy family ourselves! We welcome well behaved children that are accompanied by a legal guardian at all times. Sunday afternoons are the perfect family vibe and you can even park your pram under the stairs if required. We do recommend letting your hair down and calling the sitter on Friday and Saturday nights though, because – you deserve it!
I need to get in touch, who can I call?
Phones, who needs them? We currently don’t have a customer service line however we’re REALLY good at responding to emails, Facebook messages and Instagram DM’s really fast. Hit us with your questions and we will get back to you sooner than you can say West it best!
ONLINE SHOP FAQs
I need to get in touch, what are the online store trading hours?
We’re here to help! Our online office hours are 10am – 7pm Monday to Friday. Get in touch via email@example.com and we’ll get back to you asap.
I need to track my order, how do I do this?
Mr West has teamed up with Fastway to make sure you receive your order asap! Once your order has been picked, packed and collected you’ll receive a notification that your parcel is on it’s way. If you would like to track your order jump onto the Fastway website and enter your tracking number provided on your invoice.
I’m thirsty, how long will it take to receive my order?
For Melbourne Metro standard shipping, your parcel will take 1-2 days from door to door. If you’re super duper thirsty (we don’t blame you), for an additional fee we can arrange same day delivery. We also highly recommend using our cold shipping service when purchasing any of our hoppy beers or minimal intervention wines to ensure a consistently cool temperature and perfect flavour.
My office turns into a bar on a Friday night, do you offer corporate packages?
Yes! There is nothing better than welcoming the weekend with some delicious booze on a Friday arvo! Get in touch via firstname.lastname@example.org and we’ll happily put together a selection of tasty drinks. Some handy things we’ll need to know:
Your name, email, contact number, location, date required or deliver this day every month, number of guests, booze preference, budget.
I’m throwing a party, can you curate a selection of tasty drinks for my guests?
We’ve got you covered. Get in touch via email@example.com and we’ll happily put together a selection of delicious drinks that will have your guests running to the bar. Some handy things we’ll need to know:
Your name, email, contact number, location, date required, number of guests, booze preference, budget. Your guests will be so impressed it’s sure to be the party of the year – we don’t even mind if you tell them you picked the booze yourself!
I’m from interstate, when will I be able to purchase from the Mr West online store?
We’re currently only shipping to Melbourne Metro locations, however we’re working on shipping interstate and this service will be available real soon. We will be in touch via social media to let our Mr West fam know once we can deliver our delicious booze interstate. If you would like something shipped interstate in the meantime contact us via firstname.lastname@example.org and we will do our best to accomodate.
I LOVE Mr West, do you have a monthly booze subscription?
We love you too! We’re currently putting together an awesome subscription program that will be launching in 2019. Whether you’re a beer nerd, a wine lover, a spirit sipper or just need damn fine beverages delivered to your door, we’ll get you sorted. Stay tuned – because your booze shopping is about to get a whole lot easier.